Shipping policy
SHIPPING POLICY
At Silk & Sin, we dispatch orders as quickly and discreetly as possible — your privacy is protected at every step, from our warehouse to your door.
- Shipping Rates
Standard delivery (Australia-wide): $15 flat rate Free standard shipping on all orders
2. Order Processing
Orders are usually processed within 1–2 business days after payment is received. During busy periods, promotions, or public holidays, processing times may be slightly longer. Orders placed on weekends or public holidays are processed the next business day.
3. Delivery Times
Delivery timeframes below apply after dispatch:
Metro areas: 2–5 business days
Regional areas: 3–8 business days
Remote areas: may take longer
These are estimates provided by our delivery partners and are not guaranteed, but we'll always help if something goes wrong.
4. Discreet Packaging — Our Promise
Every order ships in plain, unbranded packaging
no Silk & Sin logos or branding on the outsideno product names or descriptions on the shipping label
a discreet sender name on the label secure, sealed packaging that gives no indication of the contentsWhat you order is your business — not your courier's, your neighbours', or your household's.
5. Carriers & Tracking
Orders are shipped via Australia Post. Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details so you can follow your parcel.We deliver to street addresses, PO Boxes, and Parcel Lockers Australia-wide.
6. Delivery Areas
We currently ship within Australia only. We do not offer international shipping at this time.
7. Delivery Delays
While we do our best to ensure fast delivery, delays can occasionally occur due to courier issues, weather events, peak periods, or remote delivery locations. If your parcel appears significantly delayed, contact us and we'll investigate with the carrier on your behalf.
8. Incorrect Addresses
Please make sure your shipping address is correct when placing your order. If an incorrect or incomplete address is provided, delivery delays or additional re-shipping fees may apply.
If you notice an error after ordering, contact us at hello@silkandsin.com.au as soon as possible — if your order hasn't dispatched yet, we can update
9. Missed DeliveriesIf you're not home when delivery is attempted, the carrier will leave a card or notification with instructions to collect your parcel from a local post office or depot, or to arrange redelivery. Collection points require ID, but the packaging remains plain and discreet.
10. Damaged or Lost ParcelsIf your parcel arrives damaged, please take photos of the packaging and contents and contact us as soon as possible at hello@silkandsin.com.au so we can investigate and arrange a replacement or refund. Reporting promptly helps us lodge carrier claims quickly, but your rights under the Australian Consumer Law are not affected by when you contact us.If your parcel is lost in transit, contact us and we will investigate with the carrier and make it right.
11. ContactSilk & Sin
ABN: 70 492 885 226
Email: hello@silkandsin.com.au
Website: silkandsin.com.au
