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Frequently Asked Questions
Everything You Need to Know Before You Shop or Book
SHOPPING & PRODUCTS
We offer a curated range of premium adult toys, lingerie, wellness products, and intimate accessories designed for both beginners and experienced users.
Our collections are carefully organised into:
- For Her (vibrators, bullets, wands, lingerie)
- For Him (masturbators, dolls, cock rings, condoms)
- Essentials (lubricants, oils, and must-haves)
- Party Plan (products featured at our events)
You can browse by category using our main menu:
- For Her
- For Him
- Essentials
- Party Plan
Each collection is designed to make shopping simple, clean, and easy to navigate without overwhelm.
Yes — we focus on quality, safety, and performance. All products are selected to meet premium standards while delivering comfort and reliability.
Yes, many products are restocked regularly. If an item is unavailable, you can check back or contact us for updates.
Yes. Our events act as a mobile showroom, where guests can view and purchase products on the night.
If an item sells out, you can order directly from our website for discreet home delivery.
SHIPPING & DELIVERY
Absolutely. All orders are shipped in plain, unbranded packaging with no indication of the contents.
We currently ship across Australia, with plans to expand as the brand grows.
Delivery times vary depending on your location, but most orders arrive within a few business days after dispatch.
Yes, tracking details will be provided once your order has been shipped.
PRIVACY & PAYMENTS
Yes. We use secure systems to protect your personal and payment information at all times.
We accept secure payments through Shopify’s checkout system, including major cards and supported payment providers.
BOOKING & EVENTS
The Silk & Sin Experience is a private, hosted adult party designed for hens nights, ladies’ nights, birthdays, and special events.
It includes games, product demonstrations, and a fun, engaging atmosphere tailored to your group.
You can choose from:
- Hens Party
- Divorce Party
- Ladies’ Night In
- Private Adult Events
The base booking is free, however:
👉 A 50% deposit is required for any selected add-on services
👉 The remaining balance must be paid before or on the day of your event
Simply:
- Fill in your booking details
- Select your preferred event type
- Choose any add-on services
- Secure your date with a deposit
We recommend a minimum group size for the best experience, with a typical maximum of around 20–25 guests.
For larger events, please contact us for a custom arrangement.
Yes. You can tailor your experience with add-ons and special requests to match your group’s vibe.
ADD-ON SERVICES
You can enhance your event with:
- Topless Waiters (2 or 3 hours)
- Male Strippers
- Life Drawing Classes
Yes — you can combine multiple services to create a fully customised experience.
If you choose the 50% deposit option:
👉 The remaining balance must be paid before or on the day of your event
ORDERS, RETURNS & SUPPORT
Due to hygiene reasons, we do not accept returns on opened or used products.
If your item arrives damaged or faulty, please contact us and we will assist you.
Please contact us with details and we will resolve the issue as quickly as possible.
You can reach us through:
- Contact page
- Email support
We aim to respond as quickly as possible.
Still have questions?
If you need help choosing products or planning your event, we’re here to help.
👉 Reach out to us anytime or go ahead and book your experience.
