Privacy policy
At Silk & Sin, discretion, trust, and respect are central to everything we do — including how we handle your personal information. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, contact us, or otherwise interact with us.
By using our website, you confirm that you are of legal age to access adult content and purchase adult products in your jurisdiction, and you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Who We Are
This website is operated by Silk & Sin, an Australian-owned and operated online store.
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Silk & Sin Email: hello@silkandsin.com.au Website: silkandsin.com.au
2. Adult Use Only
Silk & Sin is an adult-focused store. Our website and products are intended for adults only. We do not knowingly collect personal information from children or individuals who are below the legal age required to access adult content or purchase adult products in their jurisdiction. If you believe we have inadvertently collected information from a minor, please contact us immediately at hello@silkandsin.com.au.
3. What Personal Information We Collect
We may collect personal information including:
- your name
- billing and shipping details
- email address
- phone number
- payment and transaction details
- order history
- account information, if you create an account
- communications you send to us
- device information, browser type, IP address, and usage data
- information collected through cookies and similar technologies
We may collect this information when you:
- browse our website
- place an order
- subscribe to marketing communications
- contact us
- create an account
- participate in promotions, offers, or surveys
4. How We Use Your Information
We use your personal information to:
- process and fulfil your orders
- provide customer care and respond to enquiries
- send order confirmations, shipping updates, and service-related communications
- improve our website, products, and customer experience
- detect, prevent, and respond to fraud, misuse, or security concerns
- comply with legal and regulatory obligations
- send marketing communications where you have chosen to receive them
5. Payments
Payments made through our website are processed securely through trusted third-party payment providers. We do not store your full payment card details on our own servers. Payment information is handled by secure payment processors in accordance with their own privacy and security practices.
6. Shopify and Website Services
Our online store is hosted on Shopify, which provides the ecommerce platform that allows us to offer our products and services online. As part of operating our store, Shopify and certain integrated service providers may process information such as your contact details, order details, payment information, device information, and website activity. We may also use third-party tools for website analytics, email marketing, advertising, and customer service support where necessary to operate and improve our business.
7. Cookies and Similar Technologies
Our website may use cookies, pixels, and similar technologies to:
- keep the website functioning properly
- remember your preferences
- understand how visitors use the website
- improve website performance and usability
- support advertising and remarketing activities
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect parts of the website's functionality.
8. Marketing Communications
If you subscribe to our mailing list or choose to receive updates from us, we may send you emails about new arrivals, offers, events, and promotions. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly at hello@silkandsin.com.au.
9. How We Share Your Information
We may share your personal information with trusted third parties where reasonably necessary to operate our business, including:
- ecommerce platform providers
- payment processors
- shipping and fulfilment providers
- website analytics providers
- email and marketing platforms
- legal, regulatory, or professional advisers where required
We do not sell your personal information to third parties.
10. International Data Handling
Some of the third-party providers we work with may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with applicable privacy standards and obligations, including the Australian Privacy Principles under the Privacy Act 1988 (Cth).
11. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. While we use appropriate safeguards, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
12. Data Retention
We retain personal information only for as long as reasonably necessary to:
- provide our products and services
- manage customer relationships
- comply with legal and regulatory obligations
- resolve disputes
- enforce our policies and agreements
13. Access, Corrections, and Your Choices
You may have the right to request access to the personal information we hold about you, ask us to correct inaccurate information, or request deletion where appropriate and permitted by law. You may also opt out of receiving marketing communications from us at any time. To make a privacy-related request, please contact us at hello@silkandsin.com.au.
14. Intellectual Property
All content on this website — including but not limited to text, images, graphics, logos, and product descriptions — is the property of Silk & Sin and is protected by applicable Australian and international intellectual property laws. Unauthorised reproduction, distribution, or use of any content is strictly prohibited.
15. Limitation of Liability
To the extent permitted by law, Silk & Sin will not be liable for any indirect, incidental, special, or consequential damages arising from the use of, or inability to use, this website or its content. Our liability is limited to the maximum extent permitted under Australian Consumer Law.
16. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy, content, or security practices of those third parties. We encourage you to review their privacy policies before providing any personal information.
17. Governing Law
This Privacy Policy is governed by the laws of Queensland, Australia. Any disputes relating to this policy will be subject to the exclusive jurisdiction of the courts of Queensland.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, technology, or data-handling practices. Any updated version will be published on this page and will take effect from the time it is posted.
19. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us at:
Silk & Sin Email: hello@silkandsin.com.au Website: silkandsin.com.au
