Privacy policy
PRIVACY POLICY
At Silk & Sin, discretion, trust, and respect are central to everything we do — including how we handle your personal information. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, book a party experience, contact us, or otherwise interact with us.
By using our website, you confirm that you are of legal age to access adult content and purchase adult products in your jurisdiction, and you agree to the collection and use of your information in accordance with this
Privacy Policy.1.
Who We AreThis website is operated by Silk & Sin, an Australian-owned and operated online store.Silk & Sin
ABN: 70 492 885 226
Email: hello@silkandsin.com.au
Website: silkandsin.com.au
2. Adult Use Only
Silk & Sin is an adult-focused store. Our website and products are intended for adults only. We do not knowingly collect personal information from children or individuals below the legal age required to access adult content or purchase adult products in their jurisdiction. If you believe we have inadvertently collected information from a minor, please contact us immediately at hello@silkandsin.com.au and we will delete it promptly.
What Personal Information We Collect
We may collect personal information including
your name
billing and shipping
details email address and phone number payment and transaction
detail sorder
history account information,
if you create an account
party booking details (event date, location, group size, and selected add-ons)
communications you send to us
device information, browser type, IP address, and usage datainformation collected through cookies and similar technologies
We collect this information when you browse our website, place an order, book a party experience, subscribe to marketing communications, contact us, create an account, or participate in promotions, offers, or surveys
4. How We Use Your Information
process and fulfil your orders
arrange and host party experiences you have booked
provide customer care and respond to enquiries
send order confirmations, booking confirmations, shipping updates, and service-related communications
improve our website, products, and customer experience
detect, prevent, and respond to fraud, misuse, or security concerns
comply with legal and regulatory obligationssend marketing communications where you have chosen to receive them
5. Discretion and Your Privacy
We understand that privacy matters more in our industry than most. In addition to the measures described in this policy:
orders are shipped in plain, unbranded packaging with no reference to Silk & Sin or the contents
we limit access to order and booking information to those who need it to fulfil your order or host your event
party booking details are used only to plan and deliver your event and are never shared for marketing by third parties
6. Payments
Payments made through our website are processed securely through trusted third-party payment providers. We do not store your full payment card details on our own servers. Payment information is handled by secure payment processors in accordance with their own privacy and security practices.
7. Shopify and Website Services
Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to offer our products and services online. As part of operating our store, Shopify and certain integrated service providers may process information such as your contact details, order details, payment information, device information, and website activity. We may also use third-party tools for website analytics, email marketing, advertising, and customer service support where necessary to operate and improve our business.
8. Cookies and Similar Technologies
Our website may use cookies, pixels, and similar technologies to:
keep the website functioning properly
remember your preferences
understand how visitors use the website
improve website performance and usability
support advertising and remarketing activities
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect parts of the website's functionality.
9. Marketing Communications
If you subscribe to our mailing list or choose to receive updates from us, we may send you emails about new arrivals, offers, events, and promotions. Our marketing communications are sent in accordance with the Spam Act 2003 (Cth): we only send them where you have consented, and every marketing email includes a working unsubscribe option. You can unsubscribe at any time by clicking the link in the email or by contacting us at hello@silkandsin.com.au .
10. How We Share Your Information
We may share your personal information with trusted third parties where reasonably necessary to operate our business, including:
commerce platform providers
payment processors
shipping and fulfilment providers
website analytics providers
email and marketing platforms
legal, regulatory, or professional advisers where required
We do not sell, rent, or trade your personal information to third parties.
11. International Data Handling
Some of the third-party providers we work with (including Shopify) may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with applicable privacy standards and obligations, including the Australian Privacy Principles under the Privacy Act 1988 (Cth).
12. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. While we use appropriate safeguards, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
13. Data Breaches
If a data breach occurs that is likely to result in serious harm, we will investigate promptly and, where required, notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).
14. Data Retention
We retain personal information only for as long as reasonably necessary to provide our products and services, manage customer relationships, comply with legal and regulatory obligations (including tax and accounting requirements), resolve disputes, and enforce our policies and agreements. When personal information is no longer required, we take reasonable steps to delete or de-identify it.
15. Access, Corrections, and Your ChoicesYou may request access to the personal information we hold about you, ask us to correct inaccurate information, or request deletion where appropriate and permitted by law. You may also opt out of marketing communications at any time. To make a privacy-related request, contact us at hello@silkandsin.com.au . We will respond within a reasonable timeframe.
16. Privacy Complaints
If you believe we have breached your privacy, please contact us first at hello@silkandsin.com.au so we can investigate and resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au .
17. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy, content, or security practices of those third parties. We encourage you to review their privacy policies before providing any personal information.
18. Governing LawThis Privacy
Policy is governed by the laws of Queensland, Australia. Any disputes relating to this policy will be subject to the exclusive jurisdiction of the courts of Queensland.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, technology, or data-handling practices. Any updated version will be published on this page and will take effect from the time it is posted.
20. Contact Us Silk & Sin
ABN: 70 492 885 226
Email: hello@silkandsin.com.au
Website: silkandsin.com.au
